TERMS AND CONDITIONS OF SERVICE (RENTAL AGREEMENT)
These terms and conditions form part of a rental agreement between the invoiced customer and Event Décor & Rentals. The agreement is legally bound. If a dispute transpires, this rental agreement and supporting documentation will be used in the court of law.
Disclaimer – Every effort is made to assure descriptions and prices are correct. Lessor reserves the right to correct errors as needed. All prices and availability are subject to change without notice.
Pick up: You can pick up and return your rental items from our showroom at 220 Alafaya Woods Blvd, Suite 1002, Oviedo, FL 32765. Your rentals items will be packed, and ready for pick up. You will also need to drop off rentals at the same location during business hours.
Reservations: All orders must be reserved with a 50% deposit secured by a valid major credit card. The credit card is to act as a verified payment method for additional rental days, damage or loss that may occur while the rented items are in the possession of the customer. If any delinquent card is given the paying customer will be prosecuted to the fullest extent of the law. We are not responsible for any injuries caused by our equipment.
DIRTY, DAMAGED OR LOST EQUIPMENT: The customer agrees to pay for any damages or loss of goods as an insurer, regardless of cause except reasonable wear and tear, while the goods are out of the possession of Event Décor & Rentals. The customer also agrees to pay a reasonable cleaning charge for equipment returned dirty. Please contact us for this fee. Rentals that are lost, stolen, or damaged, beyond repair will be priced at its current market value plus shipping and handling. The cost of repairs will be borne by the customer, whether performed by Event Décor & Rentals. If damages or loss occurs to the rentals, due to the fault of the customer, Event Décor & Rentals will notify the customer within 24 hours of the return date. The card on file will be charged for damages.
ORDER CANCELLATION: All orders are prepared a week prior to the delivery date. Cancellations must be made 7 days prior to the delivery date. Cancelled orders will be charged a restocking fee of 25% of the deposit if canceled within the 7 day window. Orders cancelled within 72 hours of the delivery are non‐refundable. Approved refunds will be given to the customer in the same form of the payment method.
CHANGES: Orders can be increased in number if time is allotted. All custom orders are non-refundable.
TIME OF PAYMENT. Rental fees are due and payable at the time the order is placed. We accept PayPal, and all major credit cards.
REFUNDS: Please note, we do not offer full refunds on rental orders once deposit is paid. The deposit is non-refundable.
PROHIBITED USES: Use of the equipment or linen in the below circumstances is prohibited, and constitutes a breach of agreement.
• Use for illegal purposes or in an illegal manner without Event Décor & Rentals permission.
• Use at any location other than the address furnished to Event Décor & Rentals.
Phone: (321) 325‐5793